DO I HAVE TO SIGN UP FOR CLASS?
All members are required to sign up to attend our Monday - Friday 11AM/12PM classes and Monday - Friday 6PM classes at least 20 minutes prior to the start of class. If you do not sign up the class will be cancelled.
You are strongly encouraged to sign up to attend all other classes. This allows our coaches to prepare better for the size of class.
WHAT IF I AM LATE TO CLASS; CAN I STILL PARTICIPATE?
We value our members and coaches time; therefore we ask all of our members to be on time for class. Members should always try and arrive at least 10-15 minutes before class to conduct their own individual warm-up prior to the start of the class. However we understand that sometimes tardiness cannot be avoided due to traffic or other extenuating circumstances. We typically will extend a 5-10 minute grace period.
Please note: This policy is meant to ensure that classes run on schedule and in a safe manner. We value your safety as well as the classes safety and we ask that all of our members respect this policy. Additionally, if a member is consistently late to class and it appears they are abusing the late policy, the member will be asked to attend the next available class of the day.
I WANT TO PUT IN SOME EXTRA WORK; CAN I COME IN AND WORK ON SKILLS/STRENGTH DURING REGULAR CLASSES?
If you would like to complete some supplemental skill or strength work you are welcome to do so when floor space is available; but you must attend a regular class prior to or after completing any additional work.
If you plan to complete supplemental work, please notify the coach on duty and let them know the class you plan to attend and the supplemental work you plan to complete.
For example, Johnny plans to attend the 5:30 p.m. Group class but wants to work on his butterfly pull-ups during the 4:30 p.m. class. Johnny would go to the coach on duty at 4:30 p.m. and let them know he plans to attend the 5:30 p.m. class, but would like to work on his pull ups during the 4:30 p.m. class. The coach on duty will let him know if this is ok.
Please Note: The coach on duty can suspend a member’s supplemental work during a class if it is deemed disruptive, unsafe, or there is not enough equipment or space available for the scheduled class. Members must first request permission from the coach on duty prior to completing supplementary work, please do not assume you can just do your own thing because you come in regularly.
HOW DO I CANCEL MY MEMBERSHIP?
To cancel your membership, please send written notice to email@example.com. Per our cancellation policy, all cancellation requests must be submitted at least 30 days prior to your next bill date. If you cancel within the 30 day window your last payment will draw from your account on its scheduled date and you will have 30 days from that point to continue using our facility.
For example: Johnny’s next month of membership is set to auto-draft on June 10. Johnny sends an email on May 28 indicating his desire to cancel his membership. Johnny’s last payment will draw on June 10 and he will have until July 9 to continue attending classes. No payments will be drawn from his account after June 10.
CAN I PUT MY MEMBERSHIP ON HOLD?
Clients may put their membership on freeze or hold, for a period no less than thirty (30) days (or one calendar month), and for a period lasting no more than ninety (90) days (three calendar months) each calendar year.
Membership hold requests must be submitted in writing to firstname.lastname@example.org prior to the first day of the requested hold and will not be issued retroactively. All payments drawn prior to the requested hold will not be refunded.
Clients will not be billed for frozen months, and billing will resume automatically upon the end of the freeze period established.
Holds longer than ninety (90) days may be issued for members of the military on temporary duty assignment with advanced notification.
If a client chooses to cancel membership during the hold or freeze period, written notification must be issued within 30 days prior to the end of the hold period, otherwise clients will be charged a final month of membership upon hold release.
I WILL BE TRAVELING; CAN I PLACE A HOLD ON MY ACCOUNT?
We do not place holds for any short-term personal travel less than 30 days.
CAN I GET A REFUND?
CrossFit South Aurora does not issue refunds once a membership has been established and charged to your card/account. CrossFit South Aurora will not issue refunds if you do not use your membership. No exceptions.