Gym Policies

MEMBERSHIP CANCELLATION:

Everyone is on a Month-to-Month plan. Your membership can be canceled at any time, however all cancellation requests must be submitted in writing and received thirty (30) days prior to your credit/debit card processing date. No cancellation requests will be accepted via Facebook Messenger or any other social media outlet.

All monthly memberships require a minimum of 30 days written notice prior to next billing date to assure cancellation of automatic payments.

Cancellation requests submitted within the 30 day billing cycle will result in a final payment drawn from your account on your established auto draft date. Once final payment has been drawn from your account, clients will have 30 days from the last bill date to use the facilities.

It is your responsibility to provide written notice 30 days in advance of your next billing date. There will be no refund issued once a payment has been charged to your credit card.  


MEMBERSHIP HOLDS AND ACCOUNT FREEZES:

Clients may put their membership on freeze or hold, for a period no less than thirty (30) days (or one calendar month), and for up to ninety (90) days (three calendar months) per calendar year.

Notice of freeze must be given to CrossFit South Aurora in writing prior to the first day of the requested hold and will not be issued retroactively. Holds cannot be issued for personal travel under 3 weeks.

All payments drawn prior to the requested hold will not be refunded.

Clients will not be billed for frozen months, and billing will resume automatically upon end of the freeze period.

Holds longer than ninety (90) days may be issued for members of the military on temporary duty assignment with advanced notification. If client chooses to cancel membership during the hold or freeze period, written notification must be issued within 30 days prior to the end of the hold period, otherwise clients will be charged a final month of membership upon hold release.


MEMBERSHIP LAPSES AND MEMBERSHIP REACTIVATION:

If you choose to cancel your membership at any time and return at a later date you will be subject to any rate increases at the time of enrollment.


REFUNDS:

CrossFit South Aurora will not provide refunds retroactively for any cancellation requests. Membership cancellations are only processed by sending written notification via email to cfsa.gordon@gmail.com. Please do not send cancellation messages to our Facebook page, Facebook Messenger or other social media sites.

CrossFit South Aurora does not issue refunds if you do not use your membership. No exceptions.

DISCOUNTED MEMBERSHIP PLANS AND PACKAGES:

CrossFit South Aurora provides discounted rates to public service members to include all active and retired military, law enforcement, fire and rescue personnel as well as teachers, nurses and students.

We also provide discounts to dependents of all active military, law enforcement and fire and rescue personnel.

In order to receive the discount a valid identification is required at the time of membership enrollment. Please inquire with our staff for more details on discounted plans and packages.


KIDS POLICY:

CrossFit South Aurora prides itself on being a kid friendly gym. But in the interest of keeping everyone as safe and focused on their fitness as possible, we ask that you adhere to these policies regarding children.

All children need to be able to sit unattended at the front of the gym. If they require supervision, please have a responsible adult in attendance to supervise them.

Our coaches are not responsible for your children. If your child is screaming please attend to them. Children are not allowed on the equipment at any time and must be off the gym floor during classes.

Please clean up after your children to include any snacks they may want to enjoy during the class. We pride ourselves on keeping a clean and rodent/pest free environment for our members. It is also not our coaches responsibility to clean up smashed grapes or other food items.


SAFETY:

We reserve the right to scale or stop your training session if it is deemed unsafe.

CrossFit South Aurora reserves the right to refuse service to anyone for any reason. We reserve the right to cancel a client’s membership at any time for any reason.